Microsoft Gold Certified Partner
Small Business Specialist
ProActive IT Support Services
Disaster Recovery Planning
System Security Solutions
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ProActive IT Support
Our Business Principles:
It's time to turn convention on its head. Introducing a revolution in IT support provision.
Convention dictates that on identifying a problem, the user should first attempt to self diagnose. Once diagnosed, the user should then call the IT technician to report the problem, explaining at some length what the issue and likely cause is. The technician should then spend some time carrying out diagnostic tests before finally coming to the same conclusion as the user.
At Southern IT Networks Ltd, we thought it about time to turn the conventional idea of IT support on its head.
We use a revolutionary approach that we like to call our pro-active support solutions. As a Southern IT Networks customer your systems will benefit from active round-the-clock monitoring. This solution allows our team to notify you of problems before they impact upon your business and pin-point with accuracy the cause.
Our Pro-Active Support solution actively monitors your IT infrastructure, making sure that your critical systems are always in a business ready state.
Rather than wait for you to notice that a system has failed which often involves time-consuming system-fiddling on your part, our proactive monitoring will alert us to problems at your sites as and when they happen. We'll almost always know about a system issue before you do, so we can fix it fast and minimise your business disruption.
Our comprehensive monitoring solution checks your critical systems, both servers and workstations, every five minutes and sixty minutes respectively. Whenever it sniffs a problem, it sends an email showing the exact nature of the problem directly to us. It updates our WallChart, a large screen in our office that shows the exact status of all our Clients. We'll see the true nature of the problem rather than having to depend on (ahem) your best guess. That means we can fix it faster and radically boost your overall uptime.
What Does It Check?
Every five minutes, ProActive Monitoring will check your servers to ensure that:
In addition to these checks, a daily analysis reports on your data backup, anti-virus, unauthorised login attempts and daily disk space consumption.
Every sixty minutes, ProActive Monitoring will check your workstations to ensure that;
So what's in it for me?
- Low fixed monthly fee for all your IT support needs. Our low fixed monthly fee for our Pro-Active Support product include unlimited remote support (subject to fair use policy). Therefore you never have to worry about overspending again.
- More Uptime. The specific, informative alerts which we recieve show us the exact nature of the problem meaning that we can fix the problem faster and possibly even before you notice anything was wrong.
- Monthly Health Checks Keep You In The Know. Monthly Reports act as a regular health check for your IT systems.
- On-site Support Options Available. Options are available to add on-site support to your already inclusive remote support package.
What to do now?
This service is available from only £45 per server & £7.50 per workstation - per month. We offer a 30-day no obligation trail to all new and existing clients so you can see for yourself the benefits to your business. What's more there are no setup fees and transfer from your existing providers couldn't be simpler.
Call our team now on 01323 28 78 28 to discuss how your organisation can benefit from ProActive Support from Southern IT Networks Ltd.
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Understanding: By understanding your business, we can serve you better.
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Ownership: Our team of professionals work through your IT problems from beginning to end
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Clarity: We know that not everyone is an IT wizkid. That's why we make it our goal to talk your language every time we speak to you.
Contact us now
01323 28 78 28
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