Careers - 2nd Line Technician

We are looking for another member of the team, who will be working in a '2nd Line Support' Technician role, primarily on our help desk but also at client’s sites and projects when needed. Which is why you really should have a driving licence, but a car isn't compulsory as you’ll have access to company vehicles.

We have got the usual boring Job Description that lists what we need and the sort of person you are, but we try not to follow the norm here too much and having the ‘right fit’ of person is as important to us and our clients, as it is your technical capabilities.

We build our clients solutions on Microsoft 365 and Azure, so an excellent working knowledge of them - particularly Microsoft 365 is essential. You'll have some certifications to back up your working knowledge of Microsoft 365.

As you’d expect supporting small businesses, we look after a range of devices, so a good knowledge of Microsoft & MAC Desktop, Microsoft server operating systems is needed as well as mobile operating systems.

You’ve most probably worked in an IT Support role for at least a couple of years or so and are motivated to provide the best support for clients, as well as the right technical solutions.

Well, we keep finding nerf gun bullets in the most random of places around the office and our office gadget collection is growing, so we like to have fun, but we also work very hard – there is a poster on the office wall which is a Churchill quote: ‘Sometimes it’s not enough to do our best, we must do what’s required’ and that sums up our work ethic.

We are a small team who work hard to help our clients and each other to deliver exceptional service, we’ve even won awards for it. We’re ambitious and looking for the right people to bring on the journey with us in our next steps.

Although as techies we can work anywhere in the world, we do want someone who will be able to be in the office as company culture, learning and the office banter is important to all of us. We generally work an 08:30 to 17:30 day, but there are always times we’ll schedule jobs out of hours, either remotely or on site.

We are not against remote working, but it certainly wouldn't be fully remote because nerf bullets don’t travel so well down web cams, and the team we have are really friendly, which allows us to have that cheeky Nandos and office banter, and the good coffee that is missing at home.